OUR FAIR TRADING POLICY
When you book an apartment with TSL, we want you to be so satisfied that you’ll book with us again, these terms and conditions form the basis of the agreement between you and TSL. A contract is only made when our Booking Confirmation is dispatched to you on receipt and acceptance of your booking.
You must check the BOOKING CONFIRMATION carefully and raise any queries immediately.

BOOKING FORM
You must sign a booking form and by doing so accept that this is our FAIR TRADING POLICY.

1. PAYMENT:- You pay the deposit indicated on the booking form. If you book within 8 weeks of departure you must pay the total cost of your holiday. If the outstanding balance is not received 6 weeks before the date of departure, we reserve the right to cancel your booking and to make a cancellation charge which represents 30% deposit.

2. IF YOU CHANGE YOUR BOOKING:- If, after our booking confirmation has been issued, you wish to change or alter your booking in any way we will make all reasonable efforts to make the changes, provided written notification is received at our offices at least 8 weeks before departure. This must be accompanied by a payment of £15.00 per person to cover administration costs.

3. IF YOU CANCEL YOUR BOOKING:- A valid cancellation can only be made if we receive written confirmation, by recorded delivery. The cancellation will be effective from the date it is received at our office. All cancellations are subject to a charge payable by you to compensate us for our estimated losses and expenses which are calculated from the scale set out below:-
The minimum cancellation charge is your deposit amount

4. YOUR HOLIDAY ACCOMODATION:- Accommodation is reserved only for the use of the persons named on the Booking Form and no one else, subletting, sharing and assignment are prohibited and may be illegal. The majority of the accommodation TSL offer is located on 5star resorts. The day to day running of these Resorts is beyond our control. As such we regret that we cannot be held responsible if during your stay some of the facilities advertised are not available.

5. SECURITY DEPOSITS:- Some resorts may charge a security deposit on arrival. The amount charged varies dependent upon the Resort, however if a security deposit is charged it is generally no more than £100.00. This will be fully refundable upon your departure, subject to any losses or damages.

6. IF WE CHANGE YOUR BOOKING:- If circumstance beyond our control make it necessary for us to alter or indeed cancel your accommodation, we reserve the right to do so. In the event of cancellation we will offer the choice of comparible accommodation (subject to availability), or a full refund, but we will have no further liability to you.